Sarah & Sebastian Reviews

I ordered a piece as a birthday gift, it just didn’t feel like something you’d be excited to hand over. The packaging was plain, and the item itself looked more delicate than I expected, so I felt a little awkward about giving it. For the price, I think most customers would probably expect the whole thing to feel a bit more special. I ended up grabbing something else last minute, and I don’t think I’d use this site again if I needed a gift.

The jewellery looked really nice when it arrived, but the delivery took longer than I was expecting. Still, it wasn’t a bad experience overall.

So... I only wore it twice before it broke, which was disappointing. I expected it to last longer than that...

I was a little disappointed when I saw them in person. The designs felt plain, and some of the details looked kind of awkward up close. They just didn’t have the style or finish I was hoping for. Personally, I don’t think I’d buy these again.

I ordered based on the size guide, but the ring didn’t fit anything like I expected. It was really frustrating because I thought I’d followed the instructions correctly. When I tried to sort it out, the whole experience made me feel more like a ticket number than an actual customer.

The box showed up crushed, which was really disappointing. The wording made it seem like the item would be packaged securely, but it definitely didn’t feel that way. It came across as careless.

I absolutely loved how this looked at first, no question about it. It had the style I wanted and felt perfect for a while. But after a few months, the clasp got loose, and I’m 100% sure it should’ve held up better than that. For the look, it’s great, but the durability just wasn’t quite there for me.

I was disappointed with the customization options. I thought I’d be able to make it feel a bit more personal, but the choices were really limited and the ordering process wasn’t very clear either. For the price, I expected way more flexibility. Whoever runs this really needs to make the options clearer because I ended up feeling like I paid extra and still didn’t get something that felt like what I wanted.

I ordered from sarahandsebastian expecting it to arrive in a normal timeframe, but wow... the shipping was seriously slow. The tracking barely updated, so I kept checking for days and still had no real idea where it was?? It finally showed up much later than expected, which was especially frustrating because it was supposed to be a gift. The item was fine, but the delivery experience really wasn’t great...

The staff were friendly enough once I finally got to speak to someone, but I had to wait ages in the store just to ask a simple question. i kind of expected it to be slow, and this pretty much confirmed what I already thought. Nice people, but the whole experience felt unnecessarily drawn out.

I tried to exchange a ring, and the whole thing ended up being way more frustrating than I expected. I wasn’t even trying to do anything complicated, just swap it out, but it took ages to hear back from anyone. I kept checking my email because I figured maybe I’d missed a response or something, but no, it was just really slow. Then once the return process actually got going, it felt unnecessarily annoying, with extra steps and waiting around that made the whole experience feel like a hassle. I get that returns and exchanges can take a little time, but this felt dragged out for something that should have been straightforward

I bought a small piece from Sarah & Sebastian and yeah, it does look nice. No real issues with the quality or anything like that. I just think, for the price, I was expecting it to feel a little more substantial, maybe with a bit more detail. The packaging was fine too, nothing wrong there. Overall, it’s not bad at all, I’m just not totally convinced it’s the best value for money.

I waited around for what felt like ages, and when I finally heard back, it still wasn’t really helpful at all. Frustrating, honestly

Ordered from sarahandsebastian and the delivery date kept getting pushed back with hardly any updates. Had to chase it up myself, and it still ended up arriving late. Annoying, especially when it’s not exactly cheap...

My bracelet broke way sooner than it should have, so I figured the warranty would take care of it without much hassle. Nope. The whole repair process was slow, annoying, and the emails took forever to get a response.

By the end of it, I still had to pay more than I expected, which made me think, what a joke. For what they charge, I really expected better customer service. Definitely won’t be buying from them again.

I’m not happy with how my piercing went. It hurt way more than I expected, and what bothered me most was that the staff didn’t really seem concerned or willing to check in on me. I understand piercings can be painful, but I think customers should be treated with more care and the staff should take some accountability when someone is clearly uncomfortable.

I was hoping there’d be more options, but the selection felt limited. I kept browsing and clicking around, and a lot of the styles kind of looked the same, so... yeah, just not enough variety for me.

I was seriously considering buying, but my gut feeling just wasn’t great. For a fine jewellery brand, I expected clearer details about where the materials come from, how workers are treated, and some actual proof around sustainability. Maybe the info is there and I missed it, but it all felt a little vague to me. I just don’t feel comfortable spending that much money without more transparency.

I tried to book an appointment and the whole process was frustrating. The site kept glitching, and after I finally picked a time, I never even got a clear confirmation. I kept waiting for some kind of follow-up email or message, but nothing really came through. It just felt messy and like I had to chase everything myself. Total waste of time

so I was disappointed because the stone came loose really quickly after I started wearing it. I expected it to hold up better